Refund policy

REFUND POLICY

Once a booking class is confirmed, there will be no refunds accepted.

You can always contact us for any return questions at taniasng@gmail.com

If more than 15 business days have passed since we’ve approved your return, please contact us at taniasng@gmail.com.

CANCELLATION POLICY

We understand things happen and sometimes plans change. We aim to accommodate these changes as best we can by setting out fair and reasonable terms for booking and cancelling our classes, courses, events – allowing customers time to change their mind, while ensuring an event is still viable to go ahead.

We make our cancellation and refund policy transparent – ensuring it’s available before booking, at the time of booking and also on your receipt confirmation – so you can make an informed decision. Please take time to read this carefully. All clients are asked to agree to Move with Heart terms and conditions upon booking a course or workshop.

In the event of Move with Heart cancelling an event:
you will receive a full refund for the price of your booking only, or the option of credit for another workshop or session. In the event a teacher is taken ill, every attempt will be made to find a replacement teacher.

In the event a customer cancels their place
Please notify us within the cancellation window (see below), you can receive a refund (less deposit or admin fee), or a credit for another session.

We regret no refund or transfer can be given outside of these terms, including if you are unable to attend due to illness, injury, work/family changes, or other reasons.

Cancellation Windows

Drop-In Classes
+24 hours before class starts.
All Class Passes are non-transferable.

Short Courses & Workshops: 
+7 days before start date
Refund less 20% cancellation fee
No refund available after class start date